Delivery Options for Adopting My Puppy

Although we always love when families can pick up their puppies from their Partner Home, we certainly understand that there may be circumstances that make this especially challenging or even impossible for you.

For your convenience we are happy to provide our affordable Delivery Services. We have several options to help your puppy move to your home.

It is only very rarely that we are not able to fulfill a request for a delivery. Please be aware that it can be a little challenging to fulfill all our delivery requests on holiday weekends.

If you do choose to utilize one of our Delivery Services, we want to help ensure that your experience with your new puppy is a great one! Before arranging your delivery there are several things you may need to consider.

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  • Finalizing Payment on Adoption Day

    In regards to the payment of the final balance, Wire Transfer is our preference.

  • Differentiating Between a Pick-up and a Delivery

    The full Puppy Heaven pick-up experience is made complete by an opportunity to converse with the Partner Home. Typically a pick-up appointment is about 20-30 minutes.

    Please note that for a delivery, our Puppy Couriers will likely have been driving long distances so they will need to get back on the road and head home. A delivery is not a lengthy process like a pick-up experience in the Partner Home. You can allow about 10 minutes for a Puppy Courier to meet you and introduce your puppy to you.

    We encourage you to consider tipping your Puppy Courier if he/she does a particularly good job.

    • Delivery Options

      1. Regular Ground Delivery

        Available for puppies over 5 pounds at their final vet check anywhere in the contiguous U.K.*

        We are thrilled to offer ground delivery to anywhere in the contiguous U.K. for our larger puppies. Please see the above map for pricing based on your location. Of course, the quickest way for you to adopt your puppy is for you to make the travel arrangements yourself and come to your puppy’s home on your scheduled Adoption Day. We know this just isn’t possible for all families, so we are excited to offer our ground delivery option. 

        Ground delivery is typically completed 1-10 days from your puppy’s scheduled Adoption Day depending on your location. Our Delivery Coordinator is working hard to coordinate several puppy deliveries into one trip with qualified and experienced Puppy Couriers, and this just takes time to do well. 

        Rest assured that your puppy will be well cared for in the meantime and that we will work to deliver your puppy to you just as soon as we can.

        We typically deliver several puppies in the same area of the country in one delivery trip, so we’ll bring your puppy to your door. Because multiple families are involved in each delivery trip, we apologize that we’re just not able to coordinate meeting half-way.

        • Multiple Pups: If you have more than one pup delivered by our Ground Delivery Services (perhaps you are adopting two puppies or other friends or family are adopting pups from the same litter), the delivery fee is $200 each after the total delivery charge for the first puppy.

      2. Tiny Pup Ground Delivery

        Available for Tiny Pups who weigh 5 pounds or less at their final vet check being delivered within a 400-mile radius of their pick-up location.

        We are firmly committed to the health and safety of our puppies and as you know stand behind them with an excellent health guarantee. From our experience with these small puppies, overly long ground trips – even with the best of care given by our Puppy Couriers – are not in a Tiny Pup’s best interest.

        Therefore, we have limited the distance our Tiny Pups may travel by ground. If you live within a 400 mile radius of your puppy’s pick-up location, our excellent Puppy Couriers will be glad to deliver your Tiny Pup to you. Please see the above map for the cost based on your location.

        • Multiple Pups: If you have more than one pup delivered by our Ground Delivery Services (perhaps you are adopting two puppies or other friends or family are adopting pups from the same litter), the delivery fee is £100 each after the total delivery charge for the first puppy.

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